Mental Health & Community Care

Ealing Carers’ Centre

1 Edgecote Close, Acton W3 8PH

020 8840 1566 • 020 8840 1566

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The Carers’ Centre is a resource and support centre for all unpaid carers, of any age, in the borough of Ealing.

A carer is someone who spends a significant proportion of their time providing unpaid support to family or friends. This could involve caring for a relative, partner or friend who is ill, frail, disabled or has mental health or substance misuse problems.

Benfits Surgery Tuesday 10-4.30pm and Friday 10-1.00pm

Counselling fo carers Wed 10-2.00pm

IT for beginners Mon, Wed and Friday Mon , Wed, Frida10.30-12.30pm

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How can I approach someone displaying signs of mental distress?
  • Someone who is experiencing acute mental distress will often be feeling extremely anxious and frightened and may be agitated. It can be frightening to see someone behaving strangely, but there are a number of things you can do to help:
  1. Approach gently and quietly.
  2. Provide reassurance that you want to help and do not pose any threat.
  3. Remain calm yourself by focusing on how you want to support the person.
  4. Ask how you can help – often the person will know what does and doesn’t help in a given situation.

 

  • People who are experiencing mental health distress are far more likely to pose a risk to themselves than to other people, but there are occasions when they may be violent.

 

  • If you have reason to think that the person may hurt themselves or others, do not approach, but call for professional help. There are sections of the Mental Health Act which enable professionals to go into someone’s house or to take charge of a situation in a public place.
How can I help if my friend or relative is displaying signs of mental distress?
  • It can be difficult when a friend or relative suffers from mental distress. It can be painful to see them suffering and may disrupt life if you find yourself in a caring role you did not choose. However it can also bring people together giving them a chance to express love and affection in a way that has not been possible before. Ways in which you can help include:
  1. supporting them and letting them know you are there to help
  2. talking to them about what they feel would help, if they have experienced symptoms before they will know what does and does not help
  3. offering practical help such as making a telephone call to a key worker or other person, or by going with the person to their General Practitioner (GP) or mental health centre
  4. keeping yourself and the person focused on positive things and day to day realities rather than allowing yourself to get caught up in their distress.
What can I do if a friend or relative will not seek help?
  • Some people, even when experiencing severe mental distress may not ask for help and even reject any suggestion of help. Although you may be concerned, pressing them may make matters worse.

 

  • You may need to make the decision to contact professionals, especially if you think that the person may be a danger to themselves or someone else.

 

  • You can contact local social services to ask for a Mental Health Act assessment, which would involve two doctors and an approved mental health professional. An assessment may result in a person being taken to hospital against their will.
What can I do if it is an emergency?
  • If you or someone you know is suffering from an acute mental health crisis there are several things that you can do. You may need an emergency mental health assessment. There are three main ways of having an emergency mental health assessment:
  1. you can go to accident and emergency
  2. phone the emergency number at the social services department of your local authority
  3. if the police take you to a place of safety it may also be possible to get an emergency appointment with your General Practitioner (GP).

 

  • The assessment is carried out by three people, two doctors and one approved mental health professional. If you are refusing treatment it may lead to being admitted to hospital against your will or being ‘sectioned’. There are some alternatives to hospitalisation which are community based. These include:
  1. community mental health teams who provide mental health care in the community
  2. crisis resolution teams who can provide rapid response following referral and intensive support afterwards.

 

  • These services, however, are not all available nation wide. If you or someone close to you is in crisis and is strongly against involving any medical services, there may be an alternative crisis service in their area.
What does it mean to be sectioned?
  • Most patients in hospital for psychiatric treatment are there voluntarily, may leave when they wish, and their consent must be obtained before treatment is given. However, the Mental Health Act 1983 allows some people to be detained. When this happens, they are called ‘detained’ patients and their consent to treatment may no longer be required. This is often known as being ‘sectioned’.
Do I have to go to my General Practitioner (GP) to get help for mental distress?
  • Your GP is your first point of contact if you wish to access medical services either National Health Service (NHS) or private. Your GP can also refer you for talking treatments such as counselling. There are a number of private and voluntary organisations offering services that can help.
What treatments are there available for mental distress?
  • There are many different treatments for mental distress. There are also things people can do that can help themselves, and some of these can be accessed outside of the National Health Service (NHS).

 

  • Different activities that can be helpful for people recovering from mental distress include:
  1. medication
  2. talking treatments such as counselling, self-help groups and complementary therapies
  3. change in lifestyle in terms of diet and exercise, spirituality, yoga, Tai-Chi, meditation, self-confidence or assertiveness courses
  4. natural herbal remedies can also make a difference.
How and where can I find a counsellor? Will I have to pay?
  • If you are in contact with a GP, then ask to be referred to a counsellor.
  • Alternatively, Mind’s booklet Making sense of counselling has a list of useful organisations at the end that will help you find a counsellor. It is possible to get some counselling on the NHS, however in some areas there are a limited number which means that there may be a long waiting list.
  • You could opt for private counselling but be aware that prices vary considerably.
How can I complain about the treatment I have received from NHS?
  • As of 1 April 2009 the complaints system for health and social care has changed. This means that the health service commission and the mental health act commission no longer exist and have been replaced by the Care Quality Commission.
  • Complaints must be made within twelve month of the incident occurring or the complainant realising there is something wrong.
  • If you are not happy with the service you received you should first complain to the person involved or their primary care trust.
  • If this does not resolve the problem you can take the complaint to the care quality commission.
How can I complain about the lack of support I have received from social services?
  • You can make a formal complaint to social services if you don’t agree with the result of your assessment, or if you have been waiting for one for an unreasonable length of time.
  • If you are still not satisfied, you can take it to the Care Quality Commission.
  • If you feel that the Commission did not handle your complaint fairly you may be able to take it to the Ombudsman.

Community Legal Advice Line

Website:

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Community Legal Advice (CLA) is a free and confidential advice service in England and Wales paid for by legal aid.

If you are living on a low income or benefits, you may be eligible for free specialist advice from legal advisers on issues including: benefits and tax credits; debt, education; housing; employment; and family problems.

The advice is independent and confidential. Community Legal Advice will ask you questions about your problem and find out what help you need. You will be asked a number of questions about your finances to see if you are eligible for legal aid.

Community Legal Advice has a free translation service available in 170 languages.

 

Get free and confidential legal advice in England and Wales if you’re eligible for legal aid.
Civil Legal Advice (CLA)
Online enquiry form
Telephone: 0345 345 4 345
Minicom: 0845 609 6677
Monday to Friday, 9am to 8pm
Saturday, 9am to 12:30pm

Consumer Focus

Website:

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Consumer Focus provides information for consumers relating to core areas of work. They use their detailed knowledge of how markets work to help other organisations give accurate advice to consumers at the local level.

Refugee Council

Website:

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Here you can find a useful A-Z on asylum and immigration issues. You will also find information on the Government’s National Asylum Support Service (NASS) that provides accommodation and subsistence for asylum seekers who are deemed to be destitute.

Student Advice Team, University of West London

St Marys Road, Ealing, London W5 5RF

020 8231 2573 • 020 8231 2573

Email:

Website:

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The advice team offers students and those interested in studying with UWL a free and confidential advice service on practical issues such as ‘Financing your studies’, ‘Funding sources’, ‘International student issues’, ‘State benefits’ and ‘Housing’.

The advisors offer relevant and accurate advice and information designed to empower clients, enabling them to make informed choices about the issues they have presented.

In agreement with the client, the advice staff may negotiate and advocate on the client’s behalf where appropriate.The advice team are authorised to give immigration advice under the Immigration and Asylum Act 1999.

Open Monday to Friday 9:00am to 5:00pm

Telephone Advice: Monday to Friday 9:00am to 5:00pm

Appointments: Monday to Friday 9:00am to 5:00pm

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Southall Black Sisters

21 Avenue Road, Southall, Middlesex UB1 3BL

020 8571 0800 • 020 8571 0800

Email:

Website:

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Southall Black Sisters provides information, advice, advocacy, practical help, counselling and support to women and children experiencing domestic and other forms of gender-related violence.  We encourage women to empower themselves and to lead independent lives by providing support groups and therapeutic, educational and social activities which enable them to make new friends, build self-esteem and confidence, learn life skills and overcome trauma arising from their experience.  Our holistic service aims to help women and children escape violence and abuse (including forced marriage and honour crimes) and deal with a range of interrelated problems.

Open Monday to Friday 9:00am to 5:00pm

Telephone Advice: Monday to Friday 9:00am to 5:00pm

Appointments: Monday to Friday 9:00am to 5:00pm

Home Visits: Dependant on circumstances

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Noble Solicitors

1A Harrow Road, Wembley, Middlesex HA9 6DE

020 8795 4411 • 020 8795 4411

Email:

Website:

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Expert solicitors covering Crime, Family and Childcare, Mental Health, Housing, Debt, Welfare Benefits, Prison and Appeals, Civil and Commercial Litigation, Immigration.

Open Monday to Friday 9:00am to 5:30pm

Telephone Advice: 24 hour helpline 070 0081 8283

Appointments: Monday to Friday 9:00am to 5:30pm

Drop in: Monday to Friday 9:00am to 5:30pm

Home Visits: Available

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Middle Eastern Christian Minorities Advisory Centre (MECMAC Consortia)

173 South Ealing Road, Ealing, London W5 4QP

020 8569 7328 • 020 8569 7328

Email:

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MECMAC aims to provide an advice and information service that meets the needs of Middle East communities, asylum seekers and their families in the London Borough of Ealing and West London.

Open Monday to Friday 9:00am to 5:00pm

Drop in: Tuesday and Thursday 5:00pm and Saturday 9:00am

Appointments: Monday to Friday 9:00am to 5:00pm

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Mind (Hammersmith, Fulham, Ealing and Hounslow)

309 Lillie Road, Fulham SW6 7LL

020 7471 0580 • 020 7471 0580

Email:

Website:

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Local community services include Advice and Information, Advocacy, Community Support, Psychoeducation, Services for Children and Young People and more. For full details of our services and how you can access them, please visit our website.

Hammersmith, Fulham, Ealing and Hounslow Mind is an independent charity which has been delivering mental health services and support to London residents for over 30 years.
Local community services include Advice and Information, Advocacy, Community Support, Psychoeducation, Services for Children and Young People and more. For full details of our services and how you can access them, please visit our website.
Opening times: Monday to Friday 9am – 5pm

 

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Mind (Brent)

1B Dyne Road, Kilburn, London NW6 7XG

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Email:

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IAPT – Psychological Therapies

Brent Mind, in partnership with Central and North West London NHS Foundation Trust, has developed an Improving Access to Psychological Therapies Service.

It is available to people in Brent experiencing common mental health difficulties.

 

Horizon Day Services

Mentoring, drop in, mutual support group and community based mental health promotion and awareness raising activities using a recovery based approach.

Mind Map

Young People’s peer education project raising awareness and understanding of mental health issues and wellbeing.

Our strategy is to combat self-stigma.

Resettlement

Housing services that is focused on client centred wellness and recovery orientated support and life skills development to enable people to move on to general needs housing.  Provision of housing related support for mental health services users for a two year maximum period for each service user.

Mental Health Brokerage Service

A personalised brokerage service to drive forward recovery and self management by providing frameworks for making informed choices and enabling more involvement in promoting a mainstream approach to well being.

Open Monday to Friday 10:00am to 4:00pm

Appointments: Monday to Friday 10:00am to 4:00pm

Drop in: 2nd and 4th Tuesday of the month

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Loud and Clear Mental Health Advocacy

1 Harrow Road, Wembley, Middlesex HA9 6DE

020 8900 2221 • 020 8900 2221

Email:

Website:

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Loud and Clear provide support and representation to mental health service users aged 18 and over with issues around their care and treatment by mental health services and other health and social care providers.  The service is independent, free and confidential.

Open Monday to Friday 9:00am to 5:00pm

Telephone Advice: Monday to Friday 9:00am to 5:00pm

Appointments: Monday to Friday 9:00am to 5:00pm

Home visits: Available

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M2M Community Solicitors LLP

South Hill Avenue, South Harrow, Middlesex HA2 0DU

020 8938 4611 • 020 8938 4611

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We are a Solicitors’ firm that provides legal advice and assistance.

Open Monday to Friday 9:30am to 5:30pm

Appointments: Monday to Friday 9:30am to 5:30pm

Drop in: Monday to Friday 9:30am to 4:30pm

Home Visits: Dependant on circumstances

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Ealing Community & Voluntary Service

63 Mattock Lane, Ealing, London W13 9LA

020 8280 2230 • 020 8280 2230

Email:

Website:

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Ealing CVS provides capacity building support to Voluntary and Community Groups in Ealing through e.g. the provision of funding and group development advice, training courses, recruitment and placement of volunteers. Other specialist projects work with e.g. LGBT groups, Health and Social Care Groups, local estate based communities, children’s workforce.

Open Monday to Friday 9:30am to 5:00pm

Telephone Advice: Monday to Friday 9:30am to 5:00pm

Appointments: Monday to Friday 9:30am to 5:00pm

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Ealing Centre for Independent Living Disability Advice Bureau

1 Bayham Road, Ealing, London W13 0TQ

020 8840 8573 • 020 8840 8573

Email:

Website:

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Keep Fit, Film Nights and other social events.

Open Monday to Friday 9:30am to 4:00pm

Telephone Advice: Monday to Friday 9:30am to 4:00pm

Appointments: Monday to Friday 9:30am to 4:00pm

Drop in: Monday to Friday 9:30am to 4:00pm

Home visits: Dependant on circumstances

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Duncan Lewis

54 Goldhawk Road, London W12 8HA

020 7923 4020 • 020 7923 4020

Website:

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Legal aid franchises in every possible area. We are happy to help any client.

Open Monday to Friday 9:30am to 5:00pm

Telephone Advice: Monday to Friday 9:30am to 5:00pm

Appointments: Monday to Friday 9:30am to 5:00pm

Drop in: Monday to Friday 9:30am to 5:00pm

Home Visits: Available via request

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Disability Law Service

39-45 Cavell Street, London E1 2BP

020 7791 9800 • 020 7791 9800

Email:

Website:

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We provide specialist legal advice to disabled people, their families and carers in Community Care, disability Welfare Benefits and the Disability Discrimination Act as it applies to Goods and Service Providers, further and higher Education and the Equality Duty. Enquirers contact our triage team and where appropriate will be booked an appointment to speak with a lawyer. We can provide casework and representation under legal aid.  We also offer training in the areas of law in which we have expertise and are interested in collaborating with other organisations.

Open Monday to Friday 10:00am to 5:00pm

Telephone Advice: Monday to Friday 10:00am to 5:00pm

Appointments: Monday to Friday 10:00am to 5:00pm

Home Visits: Available via request

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Dementia Concern

223 Windmill Road, Ealing, London W5 4DJ

020 8568 4448 • 020 8568 4448

Email:

Website:

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We provide advice and information and other support for people with dementia and their carers.

Open Monday to Friday 9:00am to 5:00pm

Telephone Advice: Monday to Friday 9:00am to 5:00pm

Appointments: Monday to Friday 9:00am to 5:00pm

Drop in: Monday to Friday 9:00am to 5:00pm

Home visits: Available

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Crossroads Care West London

179c Bilton Road, Perivale UB6 7HQ

020 8728 7000 • 020 8728 7000

Email:

Website:

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The adult service provides home-based respite support for carers in Ealing. Also, the children’s service provides home-based respite support, an after-school club and outings during school holidays. All our care support workers are trained in all aspects of care and are police checked.

Open Monday to Friday 9:00am to 4:30pm

Telephone Advice: Monday to Friday 9:00am to 4:30pm

Home visits: Available

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Contact a Family

8 – 12 Lancaster Road, Southall, Middlesex UB1 1NW

020 8571 6381 • 020 8571 6381

Email:

Website:

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Contact A Family Ealing and Southall will support parents who have children with any disability or special need living in the London Borough of Ealing. We can offer advice, information and support with disability benefits, care issues, rare disorders, health, education and housing. We also have an accessible information library for parents.

Open Monday to Friday 9:00am to 3:00pm

Telephone Advice: Monday to Friday 9:00am to 3:00pm

Appointments: Monday to Friday 9:00am to 3:00pm

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Continyou Ealing Parent Partnership Service

63 Mattock Lane, West Ealing, London W13 9LA

020 9290 2251 • 020 9290 2251

Email:

Website:

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Our service provides advice, support and information to parents/carers of children with SEN about their children’s education.

Open Monday to Friday 9:00am to 5:00pm

Telephone Advice: Monday to Friday 9:00am to 5:00pm

Appointments: Monday to Friday 9:00am to 5:00pm

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Centre for Armenian Information and Advice

105A Mill Hill Road, Acton, London W3 8JF

020 8992 4621 • 020 8992 4621

Email:

Website:

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The Centre for Armenian Information and Advice seeks to enhance the quality of life of disadvantaged members of the Armenian community in London, specifically those in poverty and isolation. The Centre supports their diverse needs through the provision of welfare, educational and cultural services at a welcoming Centre for all Armenians.

Open Monday to Friday 9:00am to 4:00pm

Telephone Advice: Monday to Friday 9:00am to 4:00pm

Appointments: Monday to Friday 9:00am to 4:00pm

Home Visits: Available via Request

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Age UK Ealing

COMMUNITY CENTRE, 170 Oldfield Ln S, , Greenford UB6 9JS

020 8567 8017 • 020 8567 8017

Email:

Website:

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Our Information & Advice service deals with more than 10,000 enquiries annually. We offer free, independent and confidential advice about issues affecting older people and their carers in the Borough of Ealing.

Open Monday, Tuesday, Thursday, Friday 9:30am to 4:00pm

Telephone Advice: Monday, Tuesday, Thursday, Friday 9:30am to 4:00pm

Appointments: Monday, Tuesday, Thursday, Friday 9:30am to 4:00pm

Drop in: Monday, Tuesday, Thursday, Friday 9:30am to 4:00pm

Home Visits: Available

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Access for Support and Development Centre

1 High Street, Southall, Middlesex UB2 4NJ

020 8571 8803 • 020 8571 8803

Email:

Website:

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We provide office based advice and guidance, Education support, Training and Crime Prevention and awareness. Weekly Youth Club for Boys and Girls, Outreach Mentoring sessions inside Feltham YOI.

Open Monday, Tuesday, Wednesday 10:00am to 4:30pm

Telephone Advice: Monday, Tuesday, Wednesday 10:00am to 4:30pm

Appointments: Wednesday 10:00am to 4:30pm

Drop in: Monday, Tuesday, Wednesday 10:00am to 4:30pm

Home visits: Dependant on circumstances

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Action Acton

16-18 Crown Street, Acton W3 8SB

020 8993 9605 • 020 8993 9605

Email:

Website:

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Action West London works to help people improve their skills and find employment. It provides employment guidance, workshops, ESOL and literacy classes, and more.

Open Monday to Friday 9:00am to 5:00pm
Appointments: Monday to Friday 9:00am to 5:00pm
Drop in: Monday to Friday 9:00am to 5:00pm

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The Disability Law Service

Website:

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The Disability Law Service provides telephone and written advice to clients whom have welfare benefit problems, and also representation; depending upon our availability at that time.

Care UK

Website:

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Provides practical help and support for carers on a wide range of topics including welfare benefits and money advice.

Citizens Advice service – Advice Guide

Website:

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The site provides easy to understand general information on all areas of law including welfare benefits. It has handy tips on how to deal with situations and very useful standards letter and documents you can download.

How can I approach someone displaying signs of mental distress?
  • Someone who is experiencing acute mental distress will often be feeling extremely anxious and frightened and may be agitated. It can be frightening to see someone behaving strangely, but there are a number of things you can do to help:
  1. Approach gently and quietly.
  2. Provide reassurance that you want to help and do not pose any threat.
  3. Remain calm yourself by focusing on how you want to support the person.
  4. Ask how you can help – often the person will know what does and doesn’t help in a given situation.
  • People who are experiencing mental health distress are far more likely to pose a risk to themselves than to other people, but there are occasions when they may be violent. If you have reason to think that the person may hurt themselves or others, do not approach, but call for professional help. There are sections of the Mental Health Act which enable professionals to go into someone’s house or to take charge of a situation in a public place.
How can I help if my friend or relative is displaying signs of mental distress?
  • It can be difficult when a friend or relative suffers from mental distress. It can be painful to see them suffering and may disrupt life if you find yourself in a caring role you did not choose.
  • However it can also bring people together giving them a chance to express love and affection in a way that has not been possible before. Ways in which you can help include:
  1. Supporting them and letting them know you are there to help.
  2. Talking to them about what they feel would help, if they have experienced symptoms before they will know what does and does not help
  3. Offering practical help such as making a telephone call to a key worker or other person, or by going with the person to their General Practitioner (GP) or mental health centre
  4. Keeping yourself and the person focused on positive things and day to day realities rather than allowing yourself to get caught up in their distress.
If you or someone close to you is in crisis and is strongly against involving any medical services, there may be an alternative crisis service in their area. What can I do if a friend or relative will not seek help?
  • Some people, even when experiencing severe mental distress may not ask for help and even reject any suggestion of help. Although you may be concerned, pressing them may make matters worse.
  • You may need to make the decision to contact professionals, especially if you think that the person may be a danger to themselves or someone else.
  • You can contact local social services to ask for a Mental Health Act assessment, which would involve two doctors and an approved mental health professional. An assessment may result in a person being taken to hospital against their will.
What can I do if it is an emergency?
  • If you or someone you know is suffering from an acute mental health crisis there are several things that you can do. You may need an emergency mental health assessment.
  • There are three main ways of having an emergency mental health assessment:
  1. you can go to accident and emergency
  2. phone the emergency number at the social services department of your local authority
  3. if the police take you to a place of safety it may also be possible to get an emergency appointment with your General Practitioner (GP).
  • The assessment is carried out by three people, two doctors and one approved mental health professional. If you are refusing treatment it may lead to being admitted to hospital against your will or being ‘sectioned’.
  • There are some alternatives to hospitalisation which are community based. These include:
  1. Community mental health teams who provide mental health care in the community
  2. Crisis resolution teams who can provide rapid response following referral and intensive support afterwards.
  3. These services, however, are not all available nation wide
What does it mean to be sectioned?
  • Most patients in hospital for psychiatric treatment are there voluntarily, may leave when they wish, and their consent must be obtained before treatment is given.
  • However, the Mental Health Act 1983 allows some people to be detained. When this happens, they are called ‘detained’ patients and their consent to treatment may no longer be required. This is often known as being ‘sectioned’.
Do I have to go to my General Practitioner (GP) to get help for mental distress?
  • Your GP is your first point of contact if you wish to access medical services either National Health Service (NHS) or private. Your GP can also refer you for talking treatments such as counselling.
  • There are a number of private and voluntary organisations offering services that can help.
What treatments are there available for mental distress?
  • There are many different treatments for mental distress. There are also things people can do that can help themselves, and some of these can be accessed outside of the National Health Service (NHS).
  • Different activities that can be helpful for people recovering from mental distress include:
  1. Medication
  2. Talking treatments such as counselling, self-help groups and complementary therapies
  3. Change in lifestyle in terms of diet and exercise, spirituality, yoga, Tai-Chi, meditation, self-confidence or assertiveness courses natural herbal remedies can also make a difference.
How can I get assistance to remain living independently in your home?
  • Contact Ealing Council’s health and adult social care services:
  • Email them at sscallcentre@ealing.gov.uk
  • Call them on 020 8825 8000

 

How and where can I find a counsellor? Will I have to pay?
  • If you are in contact with a GP, then ask to be referred to a counsellor.
  • Alternatively, Mind’s booklet Making sense of counselling (www.mind.org.uk/) has a list of useful organisations at the end that will help you find a counsellor.
  • It is possible to get some counselling on the NHS, however in some areas there are a limited number which means that there may be a long waiting list.
  • You could opt for private counselling but be aware that prices vary considerably.
How can I complain about the treatment I have received from NHS?
  • As of 1 April 2009 the complaints system for health and social care has changed. This means that the health service commission and the mental health act commission no longer exist and have been replaced by the Care Quality Commission.
  • Complaints must be made within twelve month of the incident occurring or the complainant realising there is something wrong.
  • If you are not happy with the service you received you should first complain to the person involved or their primary care trust.
  • If this does not resolve the problem you can take the complaint to the care quality commission.
How can I complain about the lack of support I have received from social services?
  • You can make a formal complaint to social services if you don’t agree with the result of your assessment, or if you have been waiting for one for an unreasonable length of time.
  • If you are still not satisfied, you can take it to the Care Quality Commission.
  • If you feel that the Commission did not handle your complaint fairly you may be able to take it to the Ombudsman.