Darlingtons
Regional law firm with offices in Edgware and Central London. Specialist lawyers in commercial, property, conveyancing, litigation, employment, family law.
They also help by seeing people at our pro bono immigration sessions: ring for an appointment.
Monday 9am–5:30pm
Tuesday 9am–5:30pm
Wednesday 9am–5:30pm
Thursday 9am–5:30pm
Friday9am–5:30pm
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Ealing Law centre
They aim to provide access to the legal system for those who are encountering obstacles to finding the help that they need.
Specialise in Housing and Immigration advice for local people.
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Women and Girls Network’s Ascent Advice Service
Women and Girls Network’s Ascent Advice Service provides free and confidential information, advice and support to women and girls affected by domestic and/or sexual violence and abuse. The Advice team will provide you with immediate information about your options and about staying safe.
Monday – Friday 10am – 4pm and
Late evening Wednesday 6- 8pm
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VAT, Excise & Customs Helpline
For all general questions relating to VAT, excise, customs or any other taxes or duties.
Open Monday to Friday 8:00am to 8:00pm.
TaxAid
TaxAid helps people on low incomes to understand the bits of the tax system that apply to them, pay only the right amount of tax and help them resolve crises when things go wrong.
The website is designed to make tax understandable to any taxpayer.
HMRC
This website is designed to make it easier to find out if tax credits can help you and your family.
Welfare Rights.net
Find out what benefits you may be entitled to and how to claim them. An easy to navigate site with lots of very useful information
Child Benefit Enquiry Line
For information and advice on child benefit rates, how to claim and how payments are made.
Benefit Enquiry Line
The Benefit Enquiry Line provides advice and information for disabled people and carers on the range of benefits available. The person taking your call will not have your personal papers but will be able to give you general advice. Please visit the Directgov page detailed below to learn about these benefits first.
Pension Credit Claim Line
Find out more about how you can receive a Pension Credit estimate, and how to apply. Pension Credit is an income related benefit for pensioners living in Great Britain. It is made up of two different parts, Guarantee Credit and Savings Credit.
Department of Work and Pensions
The Department of Work and Pensions (DWP) has an A – Z of benefits and entitlements that provides details on most benefits. The site is updated regularly and also covers benefits that are administered by local authorities (e.g. your local Council, for example – Housing Benefit).
Benefits Adviser
Get an estimate of what benefits (e.g. Income Support or Jobseeker’s Allowance) and tax credits you could get, and find out about claiming specific benefits. You can also find out how your benefits would be affected by a change in circumstances (e.g. if you find work).
Home Office’s Immigration and Nationality Directorate
This website provides information and explains the process for coming to live and work in the UK. You can download application forms and information on the following: Permission to work in the UK, Permission to stay in the UK, Citizenship and Asylum and Refuge.
Shelter
Shelter provides a free, national telephone advice line staffed by trained housing advisers. We have helped thousands of people, from finding them a place to sleep to suggesting how to handle mortgage arrears. Very good and detailed services run by experts in the field and with links to local advice services in your area.
Open Monday to Friday 8:00am to 8:00pm Saturday to Sunday 8:00am to 5:00pm
Employment information
This website provides comprehensive advice and information about employment rights, terms and conditions, jobs and jobseekers allowance.
National Careers Service
This service gives good advice on planning your future career and offer services including developing your cv, searching an applying for jobs, funding and training.
Turn2US
This service which helps people access the money available to them – through welfare benefits, grants and other help.
National Debt Line
The debt advice is for people living in debt and gives practical advice how to deal with it. You can be confident that the advice offered is targeted to you particular needs. They have a great comprehensive seld help debt pack.
Open Monday to Friday 9:00am to 9:00pm Saturday 9:30am to 1:00pm
Consumer Credit Counselling Service
The service offers you a complete counselling session on the internet using our online tool CCCS Debt Remedy. It only takes about 20 minutes to complete and will provide you with a customised recommendation. It is anonymous and free of charge.Alternatively you can call our Helpline and speak to one of our advisors. They will collect information from you and if necessary will arrange an appointment with a debt counsellor either straight away or at a time that suits you.
Debt Advice Foundation
Debt Advice Foundation’s helpline advisors can advise on the full range of solutions available in each region of the UK, including Scotland, which has separate legislation governing Insolvency processes such as Sequestration, LILA and Protected Trust Deeds.
Open Monday to Friday 8:00am to 8:00pm Saturday 9:00am to 5:00pm
Step Change
With almost 20 years’ experience of providing debt advice, we offer a range of services and solutions to suit every situation.
Help us learn more about your circumstances and we can advise on the debt solution that’s right for you.
Uxbridge Citizens Advice Bureau
Our services are free, confidential, independent and impartial. However, for Ealing residents they are for clients with debt problems only. Our Capitalise money advice service is available to all new debt clients (provided our allocation has not been exceeded).
We also provide money management (financial capability) training sessions and these can be available to groups in Ealing on request (email to Sue Carr at susancarr@hillingdoncab.org.uk).
Open Monday, Tuesday, Wednesday and Thursday 9:30am to 4:00pm
Telephone Advice: Monday, Tuesday, Wednesday and Thursday 9:30am to 11:30am and 1:30pm to 3:00pm
Appointments: Monday, Tuesday, Wednesday and Thursday 9:30am to 4:00pm
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United Anglo Caribbean Society
UACS offers a drop-in service and lunch club for all people with Afro – Caribbean cuisine at its Hanbury Road site and runs a social club in the evening from 6.00pm to 9.00pm. UACS also runs a hostel at its Southall address in conjunction with Central and Cecil Housing Association for 18 to 25 year old African/Carribean men and women.
Open Tuesday to Friday 10:00am to 4:00pm
Appointments: Tuesday to Friday 10:00am to 4:00pm
Drop in: Tuesday to Friday 10:00am to 4:00pm
Home visits: Available via request
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Tallo Information Centre
Tallo Information Centre is a ‘One Stop Shop’ community advice centre on South Acton Estate. It gives advice and information to refugees and asylum seekers in West London although anyone is welcome to use the service.
Open Monday to Friday 10:00am to 5:00pm
Telephone Advice: Wednesday and Thursday 10:00am to 5:00pm
Appointments: Monday to Friday 10:00am to 5:00pm
Drop in: Wednesday and Thursday 10:00am to 5:00pm
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Southall Day Centre
Our advice and casework services focus on welfare benefits but also include other areas of help including Locata bidding.
We also host weekly housing benefit surgeries by Ealing Council (Appointment only), monthly DWP appointment only surgery and immigration and nationality advice (LAWTA Immigration Law Service).
The Centre also organises a range of health, social and welfare activities particularly aimed at combating social exclusion and isolation amongst older people, people with disabilities, women, the unemployed or people on low incomes.
We also host accredited training courses in ESOL and UK On-line IT courses.
Open Monday to Friday 9:00am to 4:30pm
Telephone Advice: Monday to Friday 9:00am to 4:30pm
Appointments: Monday to Friday 9:30am to 12:30pm
Drop in: Monday to Friday 9:30am to 12:30pm
Home Visits: Available via request
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Somali Youth Union in the UK
Open Monday to Friday 9:00am to 6:00pm
Telephone Advice: Monday to Friday 9:00am to 6:00pm
Appointments: Monday to Friday 9:00am to 6:00pm
Drop in: Monday to Friday 9:00am to 6:00pm
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Somali Women’s Refugee Centre
We provide free advice in Immigration, Welfare Benefits and Housing. We have a drop in service and an appointment system.
Open Monday to Thursday 9:00am to 4:00pm
Drop in: Monday to Thursday 9:00am
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South Acton Children’s Community Centre
As well as offering childcare from 6 months to 5 years, we have a family support team that can deal with all family related issues and offer advocacy to parents when dealing with local services.
Open Monday to Friday 9:00am to 4:00pm
Telephone Advice: Monday to Friday 9:00am to 4:00pm
Appointments: (Preferred) Monday to Thursday 9:00am to 12:00pm
Drop in: Monday to Thursday 9:00am to 12:00pm
Home Visits: Available to registered families
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Somali Family Learning & Regeneration Projects
We provide basic advice, information and general help and empower disadvantaged refugees families and their children with free study and support sessions at flexible times. Learning sessions for families, IT, ESOL and free weekend study support for children.
Open Monday to Friday 10:00am to 4:00pm
Appointments: Monday to Thursday 11:00am to 4:00pm
Drop in: Monday to Thursday 11:00am
Home Visits: Available via request
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St Mungo’s Ealing Outreach Team
St Mungo’s Ealing Street Outreach Team help to move rough sleepers off of the street by providing support and advice on a range of services including healthcare, drug and alcohol treatment, reconnection, community support and housing. Our team comes out to meet with rough sleepers on early morning or late night shifts and go on to work with them and partner agencies to help people away from the streets and destitution.
Open Monday to Friday 9:00am to 5:00pm
Telephone Advice: Monday to Friday 9:00am to 5:00pm
Drop in:
Wednesdays 12 to 2pm at Emmaus House Day Centre, 1 Berrymead Gardens, Acton W3 8AA
Thursdays 2pm to 4pm (2nd and 4th of the month) at Ealing DAIS, 3-4 Featherstone Terrace, Southall UB2 5AL
Fridays 1:30pm to 3pm at The Crypt at St John’s Church, Mattock Lane, West Ealing W13 9LA
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Somali Family Learning & Regeneration Projects
We provide basic advice, information and general help and empower disadvantaged refugees families and their children with free study and support sessions at flexible times. Learning sessions for families, IT, ESOL and free weekend study support for children.
Open Monday to Friday 10:00am to 4:00pm
Appointments: Monday to Thursday 11:00am to 4:00pm
Drop in: Monday to Thursday 11:00am
Home Visits: Available via request
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Rozijo Immigration Consultant
We are regulated at Level 1 by OISC to give advice and assistance in UK Immigration and Nationality matters.
Open Monday to Friday 10:00am to 5:00pm
Appointments: Monday to Friday 10:00am to 5:00pm
Drop in: Monday to Friday 10:00am to 5:00pm
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Ruislip Citizens Advice Bureau
Our services are free, confidential, independent and impartial. However, for Ealing residents they are for clients with debt problems only. Our Capitalise money advice service is available to all new debt clients (provided our allocation has not been exceeded).
We also provide money management (financial capability) training sessions and these can be available to groups in Ealing on request (email to Sue Carr at susancarr@hillingdoncab.org.uk).
Open Monday and Wednesday 9:30am to 11:30am
Telephone Advice: Monday, Tuesday, Wednesday and Thursday 9:30am to 11:30am and 1:30pm to 3:00pm
Drop in: Monday and Wednesday 9:30am to 11:30am
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REAP (Refugees in Effective and Active Partnership)
Referral, training and personal development focussed on refugee. Policy and Voice relating to refugee equalities, Small groups support, Information and community research, Language and interpreting.
Open Monday to Friday 9:00am to 5:00pm
Appointments: Monday to Friday 9:00am to 5:00pm
Drop in: Monday to Friday 9:00am to 5:00pm
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MAAS (Migrant Advisory and Advocacy Service)
Providing advice and assistance to migrants and refugees (including asylum seekers) on immigration, housing, welfare benefits, debt and employment matters.
Open Monday to Friday 9:00am to 6:00pm and Saturday 9:00am to 1:00pm
Telephone Advice: Monday to Friday 10:00am to 12:00pm and 2:00pm to 4:00pm
Appointments: Monday to Friday 9:00am to 6:00pm
Drop in: Monday to Friday 5:00pm and Saturday 11:30am
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London Borough of Ealing Housing Solutions Service
We provide advice on housing rights and options, assess homeless people for emergency housing. Homelessness prevention.
Open Monday to Friday 9:00am to 5:00pm
Telephone Advice: Monday to Friday 9:00am to 5:00pm
Appointments: Monday to Friday 9:00am to 5:00pm
Drop in: Monday to Friday 9:00am to 5:00pm
Home visits: Dependant on circumstances
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Lesbian, Gay, Bisexual and Transgender Project Advice Project (LGBT)
A full CAB advice service for LGBT clients in West London. Although we are based in Harrow, we cover Ealing and can see clients locally.
Open Monday to Friday 9:00am to 5:00pm
Telephone Advice: Monday to Friday 9:00am to 5:00pm
Home Visits: Dependant on circumstances
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Housing for Women
Housing for women aims to be an independent, effective and dynamic housing association. Aiming to ensure that women are recognised as a group with specific housing needs and provides good quality homes and services in which women can achieve their chosen quality of life. We offer free confidential one-to-one and professional support, advice, information, representation and accompaniment to appointments regarding issues related to domestic violence such as welfare rights, benefits, housing and legal options.
Open Monday to Friday 9:00am to 5:00pm
Telephone Advice: Monday to Friday 9:00am to 5:00pm
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Hayes Citizens Advice Bureau
Our services are free, confidential, independent and impartial. However, for Ealing residents they are for clients with debt problems only. Our Capitalise money advice service is available to all new debt clients (provided our allocation has not been exceeded).
We also provide money management (financial capability) training sessions and these can be available to groups in Ealing on request (email to Sue Carr at susancarr@hillingdoncab.org.uk ).
Open Tuesday and Thursday 9:00am to 11:30am and 1:30pm to 3:00pm
Telephone Advice: Monday, Tuesday, Wednesday and Thursday 9:30am to 11:30am and 1:30pm to 3:00pm
Drop in: Tuesday and Thursday 9:00am to 11:30am and 1:30pm to 3:00pm
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East European Advice Centre
EEAC is an independent charity offering information and advice to people from Eastern Europe living or working in Greater London.
Open Monday to Friday 9:00am to 4:30pm
Telephone Advice: Monday to Friday 2:00pm to 3:00pm
Drop in: Monday to Friday 9:00am to 12pm (first come first served)
Appointments: Every day 10:00am to 5:00pm
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Iraqi Association
We are a registered charity and provide free, confidential and impartial services to all Iraqi and Arab communities in London. We aim to promote the well-being of the Iraqi community, encourage mutual understanding and work to bridge the gap between British and Iraqi cultures and to ease the integration process.
We offer advice, guidance and advocacy on the following issues: Immigration (Asylum and Nationality), Welfare Benefits, Housing, Health, Young Refugees and Asylum Seekers. 2 Elderly Day Centres, ‘Al-Muntada’ Newspaper, Social and Cultural Activities.
Open Monday to Friday 10:00am to 5:30pm
Telephone Advice: Monday to Friday 10:00am to 5:30pm
Appointments: Monday to Friday 10:00am to 5:30pm
Drop in: Monday, Tuesday, Wednesday and Friday 10:00am to 5:30pm
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Golden Opportunity Youth Association
GOYA provide welfare, housing and employment advice to people in Ealing, and in particular BMER people in Ealing.
Open Monday to Friday 10:00am to 5:00pm
Telephone Advice: Monday to Friday 10:00am to 5:00pm
Appointments: Monday to Friday 10:00am to 5:00pm
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EASE
Open Monday to Friday 9:00am to 5:00pm
Telephone Advice: Monday to Friday 9:00am to 5:00pm
Appointments: Monday to Friday 10:00am to 1:00pm
Drop in: Monday to Friday 10:00am to 1:00pm
Home visits: Dependant on circumstances
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Ealing Mediation Service
We provide professionally trained community mediators who can assist residents to communicate and resolve disputes.
Open Monday to Friday 9:30am to 3:00pm
Telephone Advice: Monday to Friday 9:30am to 3:00pm
Appointments: Monday to Friday 9:30am to 3:00pm
Home visits: Available
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Dehk Bhal Women & Girls Support Group
Dekh Bhal provides a range of social and cultural activities for women and girls (and boys up to age 12). We also hold “Chit Chat” a chance for women to discuss family matters, counselling and advice on a range of issues such as arranged marriages, family problems, immigration etc. We offer assistance to women to help fill in forms for social services, benefits etc. We offer support around bereavement and to women who suffer violence either by their partners or by their children. We will contact hospitals or doctors where women are not getting a proper service. We also run cultural classes, cultural and religious functions, monthly get-togethers, Urdu classes and an after-school learning club offering maths, English and sciences.
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deafPLUS
We provide equipment for Deaf and Hard of Hearing; we assess their needs at their home to ensure they are receiving their correct benefit entitlements.
Open Monday to Friday 9:30am to 4:30pm
Appointments: Wednesday 9:30am to 4:30pm
Drop in: Monday 1:30pm to 4:30pm
Home visit: Available
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Disability Advice Bureau
The Disability Advice Bureau provides advocacy and advice to residents of Ealing who have disabilities and their carers. The service also facilitates Ealing Partners and the Power Group (peer advocacy and consultation groups for people with learning disabilities), the Carers Together group, Carers Action group and the Individual Budget User Group. DAB also co-ordinates a consortium of support planners to assist people who are getting an individual budget.
Open Monday to Friday 9:30am to 4:30pm
Telephone Advice: Monday to Friday 9:30am to 4:30pm
Appointments: Monday to Friday 9:30am to 4:30pm
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Brent Citizen Advice Bureau
Provision of advice and information to the general public.
Open Monday, Wednesday, Thursday and Friday 9:30am to 4:00pm
Tueday 1 pm – 5pm plus late opening for workers 5pm – 7pm
Due to very high demand, we are currently running a first-come, first-served ticket system. There is usually a long queue and they do not always see everybody.
Telephone Advice: Monday to Friday 10 to 4pm
Outreach projects
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Afghan Academy
The Afghan Academy is an educational, cultural and social organisation.
Formed in 1990, The Afghan Academy offers information, advice and counselling for Afghans in the UK and abroad. Publishes newsletter/magazine, organises seminars/conferences and has a live radio show every Tuesday from 11.00am to 2.00pm on 89.6FM, Westside Radio. Academy provides country information and expert report on many issues on Afghanistan and Afghans in general.
Open Monday to Friday 10:00am to 3:00pm
Appointments: Monday to Friday 10:00am to 3:00pm
Home visits: Available
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Acton Homeless Concern
The Charity’s mission is to provide a caring and safe environment for the poor, the marginalised and those who suffer from isolation or are in need of any kind.
Emmaus House Open Monday to Friday 11:45am to 1:50pm
Drop in: Emmaus House Monday to Friday 11:45am to 1:50pm
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Pay and Works rights helpline
This is a confidential helpline which provides help and advice on government-enforced employment rights. It provides advice on National Minimum Wage rights, working for an employment agency and working hours.
Turn2us
This service which helps people access the money available to them – through welfare benefits, grants and other help.
Money Advice Service
The site has a really good budget planner and money health check which is very easy to use and help you both manage debts and plan for the future.