VAT, Excise & Customs Helpline
For all general questions relating to VAT, excise, customs or any other taxes or duties.
Open Monday to Friday 8:00am to 8:00pm.
TaxAid helps people on low incomes to understand the bits of the tax system that apply to them, pay only the right amount of tax and help them resolve crises when things go wrong.
The website is designed to make tax understandable to any taxpayer.
This website is designed to make it easier to find out if tax credits can help you and your family.
Find out what benefits you may be entitled to and how to claim them. An easy to navigate site with lots of very useful information
Child Benefit Enquiry Line
For information and advice on child benefit rates, how to claim and how payments are made.
Benefit Enquiry Line
The Benefit Enquiry Line provides advice and information for disabled people and carers on the range of benefits available. The person taking your call will not have your personal papers but will be able to give you general advice. Please visit the Directgov page detailed below to learn about these benefits first.
For help and advice about finding work or entitlement to benefits.
Open Monday to Friday 8am to 6pm.
Pension Credit Claim Line
Find out more about how you can receive a Pension Credit estimate, and how to apply. Pension Credit is an income related benefit for pensioners living in Great Britain. It is made up of two different parts, Guarantee Credit and Savings Credit.
Department of Work and Pensions
The Department of Work and Pensions (DWP) has an A – Z of benefits and entitlements that provides details on most benefits. The site is updated regularly and also covers benefits that are administered by local authorities (e.g. your local Council, for example – Housing Benefit).
Get an estimate of what benefits (e.g. Income Support or Jobseeker’s Allowance) and tax credits you could get, and find out about claiming specific benefits. You can also find out how your benefits would be affected by a change in circumstances (e.g. if you find work).
Home Office’s Immigration and Nationality Directorate
This website provides information and explains the process for coming to live and work in the UK. You can download application forms and information on the following: Permission to work in the UK, Permission to stay in the UK, Citizenship and Asylum and Refuge.
Shelter provides a free, national telephone advice line staffed by trained housing advisers. We have helped thousands of people, from finding them a place to sleep to suggesting how to handle mortgage arrears. Very good and detailed services run by experts in the field and with links to local advice services in your area.
Open Monday to Friday 8:00am to 8:00pm Saturday to Sunday 8:00am to 5:00pm
This website provides comprehensive advice and information about employment rights, terms and conditions, jobs and jobseekers allowance.
National Careers Service
This service gives good advice on planning your future career and offer services including developing your cv, searching an applying for jobs, funding and training.
This service which helps people access the money available to them – through welfare benefits, grants and other help.
National Debt Line
The debt advice is for people living in debt and gives practical advice how to deal with it. You can be confident that the advice offered is targeted to you particular needs. They have a great comprehensive seld help debt pack.
Open Monday to Friday 9:00am to 9:00pm Saturday 9:30am to 1:00pm
Consumer Credit Counselling Service
The service offers you a complete counselling session on the internet using our online tool CCCS Debt Remedy. It only takes about 20 minutes to complete and will provide you with a customised recommendation. It is anonymous and free of charge.Alternatively you can call our Helpline and speak to one of our advisors. They will collect information from you and if necessary will arrange an appointment with a debt counsellor either straight away or at a time that suits you.
Debt Advice Foundation
Debt Advice Foundation’s helpline advisors can advise on the full range of solutions available in each region of the UK, including Scotland, which has separate legislation governing Insolvency processes such as Sequestration, LILA and Protected Trust Deeds.
Open Monday to Friday 8:00am to 8:00pm Saturday 9:00am to 5:00pm
With almost 20 years’ experience of providing debt advice, we offer a range of services and solutions to suit every situation.
Help us learn more about your circumstances and we can advise on the debt solution that’s right for you.
We are a registered charity and provide free, confidential and impartial services to all Iraqi and Arab communities in London. We aim to promote the well-being of the Iraqi community, encourage mutual understanding and work to bridge the gap between British and Iraqi cultures and to ease the integration process.
We offer advice, guidance and advocacy on the following issues: Immigration (Asylum and Nationality), Welfare Benefits, Housing, Health, Young Refugees and Asylum Seekers. 2 Elderly Day Centres, ‘Al-Muntada’ Newspaper, Social and Cultural Activities.
Open Monday to Friday 10:00am to 5:30pm
Telephone Advice: Monday to Friday 10:00am to 5:30pm
Appointments: Monday to Friday 10:00am to 5:30pm
Drop in: Monday, Tuesday, Wednesday and Friday 10:00am to 5:30pm
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Plan Journey on TFL
The Afghan Academy is an educational, cultural and social organisation.
Formed in 1990, The Afghan Academy offers information, advice and counselling for Afghans in the UK and abroad. Publishes newsletter/magazine, organises seminars/conferences and has a live radio show every Tuesday from 11.00am to 2.00pm on 89.6FM, Westside Radio. Academy provides country information and expert report on many issues on Afghanistan and Afghans in general.
Open Monday to Friday 10:00am to 3:00pm
Appointments: Monday to Friday 10:00am to 3:00pm
Home visits: Available
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Plan Journey on TFL
Pay and Works rights helpline
This is a confidential helpline which provides help and advice on government-enforced employment rights. It provides advice on National Minimum Wage rights, working for an employment agency and working hours.
Money Advice Service
The site has a really good budget planner and money health check which is very easy to use and help you both manage debts and plan for the future.