About Us

The Ealing Advice Service provides generalist advice for residents of the London Borough of Ealing.

The service provides free, high quality advice and assistance in social welfare law across a range of areas including welfare benefits, landlord & tenant, homelessness, debt, employment, family and immigration.

We also run a telephone advice line where our volunteers are able to give you preliminary advice and signpost you to organisations which will be better equipped to deal with any problems you have.

Volunteer advisers are available to give preliminary advice on a range of issues.
The number is 0208 579 8429, (option 1) or 03000 125464. The advice line is open between 10am and 4pm, Monday to Friday with the exception of Bank Holidays and the period between Christmas day and New Year’s day.

We can also provide specialist assistance to court or tribunal level in welfare benefits, employment, and housing.

We offer face to face services at various outreach community venues around the borough of Ealing.  Access to appointments is prioritised for queries involving one or more of the following factors:  client vulnerability; seriousness of the issues, and the possibility of achieving  a  positive outcome. In all cases we expect clients to take an active role to resolve their issues.

Our drop-in service for quick queries is currently closed due to the coronavirus outbreak. 

Comments Complaints  and Compliments

Ealing Advice Service is funded by the London Borough of Ealing, but is entirely independent.  

The service is a consortium of charities working in partnership to deliver advice, guidance and information. The current partners are:

  • Ealing Mencap (Lead Partner and Data Controller)
  • Age UK Ealing
  • Nucleus
  • Deaf Plus
  • MIND Ealing, Hounslow, Hammersmith and Fulham
  • PESTS
  • Family Action
  • Havelock Family Centre
  • Contact (supporting partner)
  • Centre for Armenian Information and Advice (hosts of the Ealing Advice Forum)

EAS is not a legal entity and does not have a legal structure, however, it is administered by Ealing Mencap, and as lead partner is the data owner and acts as overall data controller, and along with the guidance of the steering group, establishes the procedures, systems and umbrella policies to ensure the service and employees delivering the service adhere to the 2018 Data Protection Act.

For further information on our data protection  practice and procedure please refer please refer to EAS Client Privacy notice.

We are always looking to improve the service we provide. If you have any comments or questions about the service, please contact the manager on manager@ealingadvice.org.

If you are interested in volunteering with us, please email recruitment@ealingadvice.org.

The Ealin