About Us

The Ealing Advice Service is a tailored service for the residents of Ealing. We provide

generalist advice service for residents of the London Borough of Ealing. The service provides free, high quality advice and assistance in social welfare law across a range of areas including welfare benefits, landlord & tenant, homelessness, debt, employment, consumer, family and immigration.

We also run a telephone advice line where we will be able to give you preliminary advice and signpost you to organisations which will be better equipped to deal with any problems you have.

Our advice line number is 03000 12 54 64 and our advice navigators are available to give preliminary advice on a range of issues.  We provide specialist assistance to court or tribunal level in welfare benefits, employment, and housing.

We do offer face to face service at various outreach community venues around the borough of Ealing.  Access to the  appointments is prioritised for queries involving one or more of the following factors  client vulnerability , seriousness of the issues and the possibility of achieving  a  positive outcome. In all cases we expect clients to take an active role themselves.

Our aims are to:

  • Strengthen and improve advice options in the London Borough of Ealing
  • Reduce social exclusion through collaboration on improving gateways to advice;
  • Develop capacity through centralised training and development;
  • Enhance Community engagement in the planning and delivery of services;
  • Ensure consistent quality of advice throughout the borough; and
  • Raise the profile of advice with commissioning bodies demonstrating how advice provision contributes to the community strategy and other commissioning objectives.
  • The project employs advice workers who will work in collaboration with all advice and community groups within the borough of Ealing, in order to improve and increase access to advice services for the most socially marginalised groups in the borough.


Comments Complaints and Compliments

The Service is funded by London Borough of Ealing, but is entirely independent. It was set up by Nucleus Legal Advice Centre, which has been providing advice and representation since 1974. Nucleus is a member of AdviceUK, the largest group of independent advice centres in England.

Nucleus  abides by the General data protection regulation. We  will not make any personal information submitted within an individual’s profile available to third parties. However Nucleus reserves the right to publish carefully selected information based on findings from casework which helps it meet its charitable aims and objectives.

Any individual with an active login to the members area accepts that Nucleus may contact them in respect of the work of Nucleus or related issues.  For any queries or complaints please contact the Data Controller  who is the Nucleus Director.

We are always looking to improve the service we provide. If you have any commentsor questions about the service, please contact the manager on manager@ealingadvice.org.


If you are interested in volunteering with us, please email recruitment@ealingadvice.org.