About Us

The Ealing Advice Service is a tailored service for the residents of Ealing. We provide generalist advice service for residents of the London Borough of Ealing.

The service provides free, high quality advice and assistance in social welfare law across a range of areas including welfare benefits, landlord & tenant, homelessness, debt, employment, family and immigration.

We also run a telephone advice line where our volunteers are able to give you preliminary advice and signpost you to organisations which will be better equipped to deal with any problems you have.

Our advice line number is 03000 12 54 64 and our volunteer advisers are available to give preliminary advice on a range of issues.  We provide specialist assistance to court or tribunal level in welfare benefits, employment, and housing.

We do offer face to face service at various outreach community venues around the borough of Ealing.  Access to the  appointments is prioritised for queries involving one or more of the following factors  client vulnerability , seriousness of the issues and the possibility of achieving  a  positive outcome. In all cases we expect clients to take an active role  to resolve the issues.

We also offer a drop in service for quick queries  at c/o Age UK Ealing 135 Uxbridge Road West Ealing W13 9AU:
Monday, Tuesday , Thursday and Fridays : 10.00am – 4.00pm
Wednesdays : Closed (appointments only)

Comments Complaints  and Compliments

The Service is funded by London Borough of Ealing, but is entirely independent.  The Ealing Advice Service is a consortium of charities working in partnership to deliver advice, guidance and information to residents of the borough of Ealing, since April 2019 Mencap  has been acting as the lead partner.

The current partners are:

  • Ealing Mencap (Lead Partner and Data Controller)
  • Age UK Ealing
  • Nucleus
  • Deaf Plus
  • MIND Ealing and Hounslow
  • Ealing Centre for Independent Living (ECIL)
  • PESTS
  • Family Action
  • Havelock Family Centre
  • Centre for Armenian Information and Advice

 

These are correct on the 1st of April 2019, they will be updated as any changes occur.

EAS is not a legal entity and does not have a legal structure, however, it is administered by Ealing Mencap, and as lead partner is the data owner and acts as overall data controller, and along with the guidance of the steering group, establishes the procedures, systems and umbrella policies to ensure the service and employees delivering the service adhere to the 2018 Data Protection Act.

For further information on our data protection  practice and procedure please refer please refer to EAS Client Privacy notice.

We are always looking to improve the service we provide. If you have any comments or questions about the service, please contact the manager on manager@ealingadvice.org.

If you are interested in volunteering with us, please email recruitment@ealingadvice.org.