National Helplines

These should be your first point of reference in seeking information and advice. National helplines will often have expert advisers on hand to answer any questions you may have and will be able to direct you to resources to help answer your queries.

Agencies matching your criteria

Step Change

With almost 20 years’ experience of providing debt advice, we offer a range of services and solutions to suit every situation.

Help us learn more about your circumstances and we can advise on the debt solution that’s right for you.

Money Advice Service

The site has a really good budget planner and money health check which is very easy to use and help you both manage debts and plan for the future.

Debt Advice Foundation

Debt Advice Foundation’s helpline advisors can advise on the full range of solutions available in each region of the UK, including Scotland, which has separate legislation governing Insolvency processes such as Sequestration, LILA and Protected Trust Deeds.

Open Monday to Friday 8:00am to 8:00pm Saturday 9:00am to 5:00pm

StepChange Debt Charity

The service offers you a complete counselling session on the internet using our online tool StepChange Debt Charity

Remedy. It only takes about 20 minutes to complete and will provide you with a customised recommendation. It is anonymous and free of charge.Alternatively you can call our Helpline and speak to one of our advisors. They will collect information from you and if necessary will arrange an appointment with a debt counsellor either straight away or at a time that suits you.

National Debt Line

The debt advice is for people living in debt and gives practical advice how to deal with it. You can be confident that the advice offered is targeted to you particular needs.

Open Monday to Friday 9:00am to 9:00pm Saturday 9:30am to 1:00pm

Turn2us

This service which helps people access the money available to them – through welfare benefits, grants and other help.

Jobcentre Plus

Open Monday to Friday 8am to 6pm.

For help and advice about finding work or entitlement to benefits.

Pay and Works rights helpline

This is a confidential helpline which provides help and advice on government-enforced employment rights. It provides advice on National Minimum Wage rights, working for an employment agency and working hours.

Citizens Advice service – Advice Guide

The site provides easy to understand general information on all areas of law including welfare benefits. It has handy tips on how to deal with situations and very useful standards letter and documents you can download.

Independent Age

Independent Age provides advice and information for older people, their relatives and carers in their own home, in hospital or in care homes.

Monday to Friday 10am-4pm

Refugee Council

Here you can find a useful A-Z on asylum and immigration issues. You will also find information on the Government’s National Asylum Support Service (NASS) that provides accommodation and subsistence for asylum seekers who are deemed to be destitute.

UK Border Agency

This website provides information and explains the process for coming to live and work in the UK. You can download application forms and information on the following: Permission to work in the UK, Permission to stay in the UK, Citizenship and Asylum and Refuge.

Benefits Adviser

Get an estimate of what benefits (e.g. Income Support or Jobseeker’s Allowance) and tax credits you could get, and find out about claiming specific benefits. You can also find out how your benefits would be affected by a change in circumstances (e.g. if you find work).

The Department of Work and Pensions

The Department of Work and Pensions (DWP) has an A – Z of benefits and entitlements that provides details on most benefits. The site is updated regularly and also covers benefits that are administered by local authorities (e.g. your local Council, for example – Housing Benefit).

The Pension Service

Find out more about how you can receive a Pension Credit estimate, and how to apply. Pension Credit is an income related benefit for pensioners living in Great Britain. It is made up of two different parts, Guarantee Credit and Savings Credit.

The Benefit Enquiry Line

The Benefit Enquiry Line provides advice and information for disabled people and carers on the range of benefits available. The person taking your call will not have your personal papers but will be able to give you general advice. Please visit the Directgov page detailed below to learn about these benefits first.

Care UK

Provides practical help and support for carers on a wide range of topics including welfare benefits and money advice.

The Disability Law Service

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The Disability Law Service provides telephone and written advice to clients whom have welfare benefit problems, and also representation; depending upon our availability at that time.

Welfare Rights on the Net

Find out what benefits you may be entitled to and how to claim them. An easy to navigate site with lots of very useful information

Tax Aid

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TaxAid helps people on low incomes to understand the bits of the tax system that apply to them, pay only the right amount of tax and help them resolve crises when things go wrong.

The website is designed to make tax understandable to any taxpayer.

Mind

Mind provides advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding.

The website provides information on mental health legislation and how it can affect you.

HM Revenue & Customs

This website is designed to make it easier to find out if tax credits can help you and your family.

Consumer Focus

Consumer Focus provides information for consumers relating to core areas of work. They use their detailed knowledge of how markets work to help other organisations give accurate advice to consumers at the local level.

Community Legal Advice

Community Legal Advice (CLA) is a free and confidential advice service in England and Wales paid for by legal aid.

If you are living on a low income or benefits, you may be eligible for free specialist advice from legal advisers on issues including: benefits and tax credits; debt, education; housing; employment; and family problems.

The advice is independent and confidential. Community Legal Advice will ask you questions about your problem and find out what help you need. You will be asked a number of questions about your finances to see if you are eligible for legal aid.

Community Legal Advice has a free translation service available in 170 languages.

Open Monday to Friday 9:00am to 8:00pm Saturday 9:00am to 12:30pm.