Triage Advice Line

If you need to speak to one of our telephone advisers, you can call us on 03000 12 54 64. Calls to 03 numbersare charged at the local rate, and are included in free minute allowances for landline and mobile packages (if unsure, please check with your mobile phone provider).Please note the details below before calling.

The advice line opening hours are as follow:

10:00am to 5:00pm – Mondays, Tuesdays, Thursdays and Fridays
12:00pm to 5:00pm – Wednesdays (limited evening appointments available – see bottom of page)

Our advisers will assess your situationin order to determine thebestway to help you. They may be able to advise immediately or, alternately, signpost you to appropriate specialist services.

Please note the following:

  • Before you call, try to find a quiet place to talk to us.
  • Please have to hand copies of any documents relevant to your issue (benefit decision letters, tenancy agreement etc.) as well as a pen and paper to take down details.
  • The advice line can get very busy, so the adviser may need to take your details and call you back later in the day. If no-one is able to take the call, please try calling back later.
  • Wherever possible, we will give all relevant advice by telephone and where possible send information / links etc to you by e mail
  • We have very limited face-to-face advice sessions at locations around the borough – the telephone adviser will let you know if one of these might be appropriate for you.

The service is free, impartial, non-judgmental and non-discriminatory. The information you provide will be recorded and stored in compliance with the Data Protection Act, and will not be shared outside of the organisation without your consent, except where required by law.

 

If you need to speak to one of our telephone advisers, you can call us on 03000 12 54 64. Calls to 03 numbersare charged at the local rate, and are included in free minute allowances for landline and mobile packages (if unsure, please check with your mobile phone provider).Please note the details below before calling.

 

The advice line opening hours are as follow:

10:00am to 5:00pm – Mondays, Tuesdays, Thursdays and Fridays

12:00pm to 5:00pm – Wednesdays (limited evening appointments available – see bottom of page)

 

Our advisers will assess your situationin order to determine thebestway to help you. They may be able to advise immediately or, alternately, signpost you to appropriate specialist services.

 

Please note the following:

  • Before you call, try to find a quiet place to talk to us.
  • Please have to hand copies of any documents relevant to your issue (benefit decision letters, tenancy agreement etc.) as well as a pen and paper to take down details.
  • The advice line can get very busy, so the adviser may need to take your details and call you back later in the day. If no-one is able to take the call, please try calling back later.
  • Wherever possible, we will give all relevant advice by telephone. We have very limited face-to-face advice sessions at locations around the borough – the telephone adviser will let you know if one of these might be appropriate for you.

 

The service is free, impartial, non-judgmental and non-discriminatory. The information you provide will be recorded and stored in compliance with the Data Protection Act, and will not be shared outside of the organisation without your consent, except where required by law.

Coming soon….

Please note that we have very limited telephone appointments available from 5:00pm to 7:00pm on Wednesdays, strictly for people who are unable to call us during our standard hours. To book one of these appointments, email evenings@ealingadvice.org with the subject “Evening Telephone Appointment”. Please include in the email your name, address, phone number, the reason you need an evening appointment and the nature of your issue (briefly). Please note that we have telephone appointments available from 5:00pm to 7:00pm on Wednesdays.
This is strictly for people who are unable to call us during our standard hours. To book one of these appointments, email evenings@ealingadvice.org with the subject “Evening Telephone Appointment”.
Please include in the email your name, address ( including postcode), phone number, the reason you need an evening appointment and the nature of your issue (briefly).