Housing

Housing advice can cover:

• Finding accommodation,
• Security of tenure,
• Eviction,
• Threatened with homelessness,
• Repair problems,
• Harassment/eviction threats from landlord,
• Rents/service charges,
• Rent increases,
• Claiming housing benefit,
• Housing options,
• Disrepair,
• Court proceedings,

• Coronavirus Crisis- Know Your Housing Rights.
• Covid Contact Information for Homelessness
• What is the local housing allowance / the bedroom tax?
• What is the benefit cap?
• I am having difficulty with my housing costs. What help is available?
• My home is in disrepair but and afraid to report it in case I am evicted
• Can I get help with small repairs?
• I am in arrears with my rent. What are my rights?
• I’m being evicted because of my rent arrears. What can I do?
• I’m being evicted because of mortgage arrears. What can I do?

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Welfare Benefits

Benefits advice can cover benefits from central and local government, such as:

• Benefits for people in work
• Benefits for people looking for working
• Benefits for families and children
• Benefits for young people
• Benefits for people who are sick or disabled
• Benefits for people over 60
• Benefits and bereavement
• Health benefits
• Social Fund
• Income support
• Employment and support allowance
• Universal Credit
• Disability Living Allowance
• Housing and Council Tax benefits
• Tax credits
• Pension credit
• Jobseekers allowance
• Overpayments, reviews, appeals
• Community care grants

• Coronavirus – Know Your Rights – Claiming Benefits
• Corona Virus: Businesses
• Corona Virus : Employees and self-employed people
• Corona Virus: For people who need to make a new claim for financial support
• Corona Virus : For people already claiming support
• Waiting for a Universal Credit payment?
• I am an EU / EEA national. Can I claim benefits?
• I am not an EEA national. Can I claim benefits?
• What is the local housing allowance / the bedroom tax?
• What is the benefit cap?

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Debt

Debt advice can cover:

• Rent/mortgage arrears
• Council tax arrears
• Utilities debts
• Credit card debts
• Catalogue debts
• Consumer agreements
• Loans and HP
• IVAs, DROs, DMPs, bankruptcy (individual voluntary agreement, debt relief order, debt management plans)
• Bailiff demands
• Parking penalties
• Statutory demands
• Credit reference agencies
• Liability for debt and the Limitation Act
• Bank charges
• Bills
• Possession

• Coronavirus – Know Your Rights Bailiffs
• What are the powers of bailiffs and debt collectors?
• My creditors keep calling me. What can I do?
• What is involved in going bankrupt?
• I have received a County Court Claim form. What do I do now?
• How can I deal with my Council Tax arrears?
• What are my rights in a Hire Purchase or Conditional Sale Agreement?
• Problems getting credit?
• Where can I go for advice on a business debt problem?
• How can I make or defend a money claim in the county court?

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Immigration

Regulated Immigration Advisers provide advice and services on:

• Registration and naturalisation
• Claims for asylum
• Applications for entry clearance or leave to enter or remain in the United Kingdom (UK)
• Immigration employment documents
• Nationality
• Citizenship
• Residence
• Deportation and administrative removal
• Bail applications
• Appeals against deportation
• Travel documents
• Concessions outside the Immigration rules (Human Rights grounds)
• Family reunion
• Dependent relatives
• All forms of visas
• EEA residence permit
• Work permits

• I am an EU / EEA national. Can I claim benefits?
• I am not an EEA national. Can I claim benefits?
• What is immigration control?
• Can I marry a partner from overseas ?
• How can I deal with my Council Tax arrears?
• How can I claim support when out of work?
• What rights do I have as a British citizen?
• I am an EEA national; do I have to take any tests?
• Can I be naturalised as a British citizen?
• Can I get married or register a civil partnership in the UK?

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Employment

Employment advice can cover:

• Business transfers and takeovers (TUPE)
• Discrimination
• Dismissal
• Employment contracts and conditions
• National minimum wage
• Redundancy
• Time off, holidays, flexible working
• Wages/pay disputes
• Working hours
• Working benefits

• Coronavirus Crisis- Know Your Employment Rights.
• Corona Virus: Businesses
• Corona Virus : Employees and self-employed people
• I am pregnant and unable to work. What help is available?
• What holiday pay am I entitled to?
• Am I entitled to the national minimum wage?
• Am I eligible for parental leave?
• Do I have rights to maternity leave?
• I am suffering discrimination because of my sex/race/disability in the workplace, can I get help?
• Can I ask for flexible working?

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Mental Health & Community Care

Mental Health can cover:

• Carers’ rights
• Obtaining a package of care
• Adaptions to property
• Hospital discharge
• Services for disabled children
• Powers of attorney and court of protection
• Access to healthcare
• Complaints about the Local Authority
• Children in care
• Charging for residential care or personal care at home
• Reductions in your care package
• Respite care

Community Care can cover:

• Treatment
• Crisis resolution
• Sectioning
• Support and treatment

• How can I approach someone displaying signs of mental distress?
• How can I help if my friend or relative is displaying signs of mental distress?
• What can I do if a friend or relative will not seek help?
• What can I do if it is an emergency?
• What does it mean to be sectioned?
• Do I have to go to my General Practitioner (GP) to get help for mental distress?
• What treatments are there available for mental distress?
• How and where can I find a counsellor? Will I have to pay?
• How can I complain about the treatment I have received from NHS?
• How can I complain about the lack of support I have received from social services?

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Consumer

Consumer advice can cover:

• Extended warranties
• Faulty goods and services
• Unfair contract terms

• New rights under the Consumer Rights Act 2015 from 1.10.15
• How do I complain about Goods and Services?
• I bought a car on a hire purchase agreement. Can I sell it?
• I am fed up with junk mail. Can I stop it?
• What are scams and phishing.
• I have received a letter from an energy company saying that they are my new suppliers. I did not change suppliers. What can I do?
• I bought groceries online but the price on delivery is different to the price quoted online. What are my options?
• What rights do I have buying goods from home?
• I have been turned down for a loan. What can I do?
• I bought a mobile phone and want to change my Network Service Provider but the current provider says I have to still pay them too. What can I do?

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Family & Education

Family Advice can cover:

• Separation
• Divorce
• Cohabitation
• Pensions
• Children
• Care Proceedings
• Domestic Violence
• Welfare Rights

Education Advice can cover:

• Admissions
• Attendance
• Bullying
• Exclusions
• Special Educational Needs

Please note that education relates to school age children only

• My child has been permanently excluded. Can we apply to a different school?
• My child wants to get in to the local school’s sixth form. How do we do this?
• Can I withdraw my child from the sex education class?
• Where can I get schools performance tables?
• Can I get financial help for my child to get into an independent fee paying school?
• Can I pick any school for my child?
• Does my child have to go to school?
• Can my child lose his school place through absence?
• Can I take my child on holiday in term time?
• Can I see my child’s school file?

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Consumer

• New rights under the Consumer Rights Act 2015 from 1.10.15
• How do I complain about Goods and Services?
• I bought a car on a hire purchase agreement. Can I sell it?
• I am fed up with junk mail. Can I stop it?
• What are scams and phishing.
• I have received a letter from an energy company saying that they are my new suppliers. I did not change suppliers. What can I do?
• I bought groceries online but the price on delivery is different to the price quoted online. What are my options?
• What rights do I have buying goods from home?
• I have been turned down for a loan. What can I do?
• I bought a mobile phone and want to change my Network Service Provider but the current provider says I have to still pay them too. What can I do?

Didn't find what you were looking for?