Community Legal Advice Line

Community Legal Advice (CLA) is a free and confidential advice service in England and Wales paid for by legal aid.

If you are living on a low income or benefits, you may be eligible for free specialist advice from legal advisers on issues including: benefits and tax credits; debt, education; housing; employment; and family problems.

The advice is independent and confidential. Community Legal Advice will ask you questions about your problem and find out what help you need. You will be asked a number of questions about your finances to see if you are eligible for legal aid.

Community Legal Advice has a free translation service available in 170 languages.


Get free and confidential legal advice in England and Wales if you’re eligible for legal aid.
Civil Legal Advice (CLA)
Online enquiry form
Telephone: 0345 345 4 345
Minicom: 0845 609 6677
Monday to Friday, 9am to 8pm
Saturday, 9am to 12:30pm

Consumer Focus

Consumer Focus provides information for consumers relating to core areas of work. They use their detailed knowledge of how markets work to help other organisations give accurate advice to consumers at the local level.




TaxAid helps people on low incomes to understand the bits of the tax system that apply to them, pay only the right amount of tax and help them resolve crises when things go wrong.

The website is designed to make tax understandable to any taxpayer.

Benefit Enquiry Line

The Benefit Enquiry Line provides advice and information for disabled people and carers on the range of benefits available. The person taking your call will not have your personal papers but will be able to give you general advice. Please visit the Directgov page detailed below to learn about these benefits first.

Pension Credit Claim Line

Find out more about how you can receive a Pension Credit estimate, and how to apply. Pension Credit is an income related benefit for pensioners living in Great Britain. It is made up of two different parts, Guarantee Credit and Savings Credit.

Department of Work and Pensions

The Department of Work and Pensions (DWP) has an A – Z of benefits and entitlements that provides details on most benefits. The site is updated regularly and also covers benefits that are administered by local authorities (e.g. your local Council, for example – Housing Benefit).

Benefits Adviser

Get an estimate of what benefits (e.g. Income Support or Jobseeker’s Allowance) and tax credits you could get, and find out about claiming specific benefits. You can also find out how your benefits would be affected by a change in circumstances (e.g. if you find work).

Home Office’s Immigration and Nationality Directorate

This website provides information and explains the process for coming to live and work in the UK. You can download application forms and information on the following: Permission to work in the UK, Permission to stay in the UK, Citizenship and Asylum and Refuge.


Shelter provides a free, national telephone advice line staffed by trained housing advisers. We have helped thousands of people, from finding them a place to sleep to suggesting how to handle mortgage arrears. Very good and detailed services run by experts in the field and with links to local advice services in your area.

Open Monday to Friday 8:00am to 8:00pm Saturday to Sunday 8:00am to 5:00pm

Refugee Council

Here you can find a useful A-Z on asylum and immigration issues. You will also find information on the Government’s National Asylum Support Service (NASS) that provides accommodation and subsistence for asylum seekers who are deemed to be destitute.

National Debt Line

The debt advice is for people living in debt and gives practical advice how to deal with it. You can be confident that the advice offered is targeted to you particular needs. They have a great comprehensive seld help debt pack.

Open Monday to Friday 9:00am to 9:00pm Saturday 9:30am to 1:00pm

Consumer Credit Counselling Service



The service offers you a complete counselling session on the internet using our online tool CCCS Debt Remedy. It only takes about 20 minutes to complete and will provide you with a customised recommendation. It is anonymous and free of charge.Alternatively you can call our Helpline and speak to one of our advisors. They will collect information from you and if necessary will arrange an appointment with a debt counsellor either straight away or at a time that suits you.

Debt Advice Foundation

Debt Advice Foundation’s helpline advisors can advise on the full range of solutions available in each region of the UK, including Scotland, which has separate legislation governing Insolvency processes such as Sequestration, LILA and Protected Trust Deeds.

Open Monday to Friday 8:00am to 8:00pm Saturday 9:00am to 5:00pm

Step Change

With almost 20 years’ experience of providing debt advice, we offer a range of services and solutions to suit every situation.

Help us learn more about your circumstances and we can advise on the debt solution that’s right for you.

Iraqi Association

Queensdale Crescent, London W11 4TL

020 7023 2650 020 7023 2650




We are a registered charity and provide free, confidential and impartial services to all Iraqi and Arab communities in London. We aim to promote the well-being of the Iraqi community, encourage mutual understanding and work to bridge the gap between British and Iraqi cultures and to ease the integration process.

We offer advice, guidance and advocacy on the following issues: Immigration (Asylum and Nationality), Welfare Benefits, Housing, Health, Young Refugees and Asylum Seekers. 2 Elderly Day Centres, ‘Al-Muntada’ Newspaper, Social and Cultural Activities.

Open Monday to Friday 10:00am to 5:30pm

Telephone Advice: Monday to Friday 10:00am to 5:30pm

Appointments: Monday to Friday 10:00am to 5:30pm

Drop in: Monday, Tuesday, Wednesday and Friday 10:00am to 5:30pm

View on Map Plan Journey on TFL

Centre for Armenian Information and Advice

105A Mill Hill Road, Acton, London W3 8JF

020 8992 4621 020 8992 4621




The Centre for Armenian Information and Advice seeks to enhance the quality of life of disadvantaged members of the Armenian community in London, specifically those in poverty and isolation. The Centre supports their diverse needs through the provision of welfare, educational and cultural services at a welcoming Centre for all Armenians.

Open Monday to Friday 9:00am to 4:00pm

Telephone Advice: Monday to Friday 9:00am to 4:00pm

Appointments: Monday to Friday 9:00am to 4:00pm

Home Visits: Available via Request

View on Map Plan Journey on TFL

Afghan Academy

71A Northcroft Road, London W13 9SS

020 8991 2796 020 8991 2796



The Afghan Academy is an educational, cultural and social organisation.

Formed in 1990, The Afghan Academy offers information, advice and counselling for Afghans in the UK and abroad. Publishes newsletter/magazine, organises seminars/conferences and has a live radio show every Tuesday from 11.00am to 2.00pm on 89.6FM, Westside Radio. Academy provides country information and expert report on many issues on Afghanistan and Afghans in general.

Open Monday to Friday 10:00am to 3:00pm

Appointments: Monday to Friday 10:00am to 3:00pm

Home visits: Available

View on Map Plan Journey on TFL

Citizens Advice service – Advice Guide

The site provides easy to understand general information on all areas of law including welfare benefits. It has handy tips on how to deal with situations and very useful standards letter and documents you can download.