Crosslight Advice is an independent, community-focused charity working to alleviate poverty through the provision of holistic, end-to-end debt advice, money education and budgeting support.
Due to the high demand we can only help foodbank users for now, but we hope this will change in the future.
Crosslight Advice is an independent, community-focused charity working to alleviate poverty through the provision of holistic, end-to-end debt advice, money education and budgeting support.
Due to the high demand we can only help foodbank users for now, but we hope this will change in the future.
Housing advice and assistance.
Specialist in stopping eviction : advice on rent arrears and court.
Advice and help on homelessness issues including applying and challenging decisions .
Debt advice and counselling for local people – from basic debts to debt relief orders/ bankruptcies.
All staff are members of Institute of Money advisors and regulated by FCA
Monday to Friday 9 – 5pm by appointment only
Representation level
Regional law firm with offices in Edgware and Central London. Specialist lawyers in commercial, property, conveyancing, litigation, employment, family law.
They also help by seeing people at our pro bono immigration sessions: ring for an appointment.
The Carers’ Centre is a resource and support centre for all unpaid carers, of any age, in the borough of Ealing.
A carer is someone who spends a significant proportion of their time providing unpaid support to family or friends. This could involve caring for a relative, partner or friend who is ill, frail, disabled or has mental health or substance misuse problems.
Benfits Surgery Tuesday 10-4.30pm and Friday 10-1.00pm
Counselling fo carers Wed 10-2.00pm
IT for beginners Mon, Wed and Friday Mon , Wed, Frida10.30-12.30pm
They aim to provide access to the legal system for those who are encountering obstacles to finding the help that they need.
Specialise in Housing and Immigration advice for local people.
Community Legal Advice (CLA) is a free and confidential advice service in England and Wales paid for by legal aid.
If you are living on a low income or benefits, you may be eligible for free specialist advice from legal advisers on issues including: benefits and tax credits; debt, education; housing; employment; and family problems.
The advice is independent and confidential. Community Legal Advice will ask you questions about your problem and find out what help you need. You will be asked a number of questions about your finances to see if you are eligible for legal aid.
Community Legal Advice has a free translation service available in 170 languages.
Get free and confidential legal advice in England and Wales if you’re eligible for legal aid.
Civil Legal Advice (CLA) Online enquiry form
Telephone: 0345 345 4 345
Minicom: 0845 609 6677
Monday to Friday, 9am to 8pm
Saturday, 9am to 12:30pm
Consumer Focus provides information for consumers relating to core areas of work. They use their detailed knowledge of how markets work to help other organisations give accurate advice to consumers at the local level.
TaxAid helps people on low incomes to understand the bits of the tax system that apply to them, pay only the right amount of tax and help them resolve crises when things go wrong.
The website is designed to make tax understandable to any taxpayer.
The Benefit Enquiry Line provides advice and information for disabled people and carers on the range of benefits available. The person taking your call will not have your personal papers but will be able to give you general advice. Please visit the Directgov page detailed below to learn about these benefits first.
Disability Living Allowance/Attendance Allowance Claim Line
For advice and information on Attendance Allowance which is paid at two rates depending on how your disability affects you. The claim pack gives some examples of different levels of care needs. You can claim Attendance Allowance online.
Find out more about how you can receive a Pension Credit estimate, and how to apply. Pension Credit is an income related benefit for pensioners living in Great Britain. It is made up of two different parts, Guarantee Credit and Savings Credit.
The Department of Work and Pensions (DWP) has an A – Z of benefits and entitlements that provides details on most benefits. The site is updated regularly and also covers benefits that are administered by local authorities (e.g. your local Council, for example – Housing Benefit).
Get an estimate of what benefits (e.g. Income Support or Jobseeker’s Allowance) and tax credits you could get, and find out about claiming specific benefits. You can also find out how your benefits would be affected by a change in circumstances (e.g. if you find work).
Home Office’s Immigration and Nationality Directorate
This website provides information and explains the process for coming to live and work in the UK. You can download application forms and information on the following: Permission to work in the UK, Permission to stay in the UK, Citizenship and Asylum and Refuge.
Shelter provides a free, national telephone advice line staffed by trained housing advisers. We have helped thousands of people, from finding them a place to sleep to suggesting how to handle mortgage arrears. Very good and detailed services run by experts in the field and with links to local advice services in your area.
Open Monday to Friday 8:00am to 8:00pm Saturday to Sunday 8:00am to 5:00pm
This service gives good advice on planning your future career and offer services including developing your cv, searching an applying for jobs, funding and training.
Here you can find a useful A-Z on asylum and immigration issues. You will also find information on the Government’s National Asylum Support Service (NASS) that provides accommodation and subsistence for asylum seekers who are deemed to be destitute.
The debt advice is for people living in debt and gives practical advice how to deal with it. You can be confident that the advice offered is targeted to you particular needs. They have a great comprehensive seld help debt pack.
Open Monday to Friday 9:00am to 9:00pm Saturday 9:30am to 1:00pm
The service offers you a complete counselling session on the internet using our online tool CCCS Debt Remedy. It only takes about 20 minutes to complete and will provide you with a customised recommendation. It is anonymous and free of charge.Alternatively you can call our Helpline and speak to one of our advisors. They will collect information from you and if necessary will arrange an appointment with a debt counsellor either straight away or at a time that suits you.
Debt Advice Foundation’s helpline advisors can advise on the full range of solutions available in each region of the UK, including Scotland, which has separate legislation governing Insolvency processes such as Sequestration, LILA and Protected Trust Deeds.
Open Monday to Friday 8:00am to 8:00pm Saturday 9:00am to 5:00pm
We are one of the country’s leading bankruptcy defence lawyers with a heavy emphasis on litigation. We are a niche practice which specialises in the more complex of cases involving substantial sums. Many of our cases involve saving people’s homes. We also undertake a large amount of claims against solicitors for negligence and have a fraud department that deals with assisting those who have been a victim of fraud in bringing an action, in addition to helping those who are defending fraud claims.
Open Monday to Friday 9:00am to 5:30pm
Telephone Advice: Monday to Friday 9:00am to 5:30pm
Our services are free, confidential, independent and impartial. However, for Ealing residents they are for clients with debt problems only. Our Capitalise money advice service is available to all new debt clients (provided our allocation has not been exceeded). We also provide money management (financial capability) training sessions and these can be available to groups in Ealing on request (email to Sue Carr at susancarr@hillingdoncab.org.uk).
Open Monday, Tuesday, Wednesday and Thursday 9:30am to 4:00pm
Telephone Advice: Monday, Tuesday, Wednesday and Thursday 9:30am to 11:30am and 1:30pm to 3:00pm
Appointments: Monday, Tuesday, Wednesday and Thursday 9:30am to 4:00pm
Tallo Information Centre is a ‘One Stop Shop’ community advice centre on South Acton Estate. It gives advice and information to refugees and asylum seekers in West London although anyone is welcome to use the service.
Open Monday to Friday 10:00am to 5:00pm
Telephone Advice: Wednesday and Thursday 10:00am to 5:00pm
Our advice and casework services focus on welfare benefits but also include other areas of help including Locata bidding. We also host weekly housing benefit surgeries by Ealing Council (Appointment only), monthly DWP appointment only surgery and immigration and nationality advice (LAWTA Immigration Law Service). The Centre also organises a range of health, social and welfare activities particularly aimed at combating social exclusion and isolation amongst older people, people with disabilities, women, the unemployed or people on low incomes. We also host accredited training courses in ESOL and UK On-line IT courses.
Open Monday to Friday 9:00am to 4:30pm
Telephone Advice: Monday to Friday 9:00am to 4:30pm
The Sethi Partnership Solicitors, established in May 1994, has a dynamic team of highly experienced solicitors based in West London, who can provide individual clients and businesses with a full range of legal services delivered in an understanding, professional and cost effective manner, always having the client’s best interests as paramount. We can advise on a wide range of matters in all areas of the law.
As well as offering childcare from 6 months to 5 years, we have a family support team that can deal with all family related issues and offer advocacy to parents when dealing with local services.
Open Monday to Friday 9:00am to 4:00pm
Telephone Advice: Monday to Friday 9:00am to 4:00pm
Appointments: (Preferred) Monday to Thursday 9:00am to 12:00pm
We provide basic advice, information and general help and empower disadvantaged refugees families and their children with free study and support sessions at flexible times. Learning sessions for families, IT, ESOL and free weekend study support for children.
Open Monday to Friday 10:00am to 4:00pm
Appointments: Monday to Thursday 11:00am to 4:00pm
The advice team offers students and those interested in studying with UWL a free and confidential advice service on practical issues such as ‘Financing your studies’, ‘Funding sources’, ‘International student issues’, ‘State benefits’ and ‘Housing’. The advisors offer relevant and accurate advice and information designed to empower clients, enabling them to make informed choices about the issues they have presented. In agreement with the client, the advice staff may negotiate and advocate on the client’s behalf where appropriate.The advice team are authorised to give immigration advice under the Immigration and Asylum Act 1999.
Open Monday to Friday 9:00am to 5:00pm
Telephone Advice: Monday to Friday 9:00am to 5:00pm
St Mungo’s Ealing Street Outreach Team help to move rough sleepers off of the street by providing support and advice on a range of services including healthcare, drug and alcohol treatment, reconnection, community support and housing. Our team comes out to meet with rough sleepers on early morning or late night shifts and go on to work with them and partner agencies to help people away from the streets and destitution.
Open Monday to Friday 9:00am to 5:00pm
Telephone Advice: Monday to Friday 9:00am to 5:00pm
Drop in:
Wednesdays 12 to 2pm at Emmaus House Day Centre, 1 Berrymead Gardens, Acton W3 8AA
Thursdays 2pm to 4pm (2nd and 4th of the month) at Ealing DAIS, 3-4 Featherstone Terrace, Southall UB2 5AL
Fridays 1:30pm to 3pm at The Crypt at St John’s Church, Mattock Lane, West Ealing W13 9LA
Southall Black Sisters provides information, advice, advocacy, practical help, counselling and support to women and children experiencing domestic and other forms of gender-related violence. We encourage women to empower themselves and to lead independent lives by providing support groups and therapeutic, educational and social activities which enable them to make new friends, build self-esteem and confidence, learn life skills and overcome trauma arising from their experience. Our holistic service aims to help women and children escape violence and abuse (including forced marriage and honour crimes) and deal with a range of interrelated problems.
Open Monday to Friday 9:00am to 5:00pm
Telephone Advice: Monday to Friday 9:00am to 5:00pm
We provide basic advice, information and general help and empower disadvantaged refugees families and their children with free study and support sessions at flexible times. Learning sessions for families, IT, ESOL and free weekend study support for children.
Open Monday to Friday 10:00am to 4:00pm
Appointments: Monday to Thursday 11:00am to 4:00pm
Our services are free, confidential, independent and impartial. However, for Ealing residents they are for clients with debt problems only. Our Capitalise money advice service is available to all new debt clients (provided our allocation has not been exceeded). We also provide money management (financial capability) training sessions and these can be available to groups in Ealing on request (email to Sue Carr at susancarr@hillingdoncab.org.uk).
Open Monday and Wednesday 9:30am to 11:30am
Telephone Advice: Monday, Tuesday, Wednesday and Thursday 9:30am to 11:30am and 1:30pm to 3:00pm
Referral, training and personal development focussed on refugee. Policy and Voice relating to refugee equalities, Small groups support, Information and community research, Language and interpreting.
MECMAC aims to provide an advice and information service that meets the needs of Middle East communities, asylum seekers and their families in the London Borough of Ealing and West London.
Open Monday to Friday 9:00am to 5:00pm
Drop in: Tuesday and Thursday 5:00pm and Saturday 9:00am
Local community services include Advice and Information, Advocacy, Community Support, Psychoeducation, Services for Children and Young People and more. For full details of our services and how you can access them, please visit our website.
Hammersmith, Fulham, Ealing and Hounslow Mind is an independent charity which has been delivering mental health services and support to London residents for over 30 years.
Local community services include Advice and Information, Advocacy, Community Support, Psychoeducation, Services for Children and Young People and more. For full details of our services and how you can access them, please visit our website.
IAPT – Psychological Therapies Brent Mind, in partnership with Central and North West London NHS Foundation Trust, has developed an Improving Access to Psychological Therapies Service. It is available to people in Brent experiencing common mental health difficulties. Horizon Day Services Mentoring, drop in, mutual support group and community based mental health promotion and awareness raising activities using a recovery based approach.
Mind Map Young People’s peer education project raising awareness and understanding of mental health issues and wellbeing.
Our strategy is to combat self-stigma.
Resettlement Housing services that is focused on client centred wellness and recovery orientated support and life skills development to enable people to move on to general needs housing. Provision of housing related support for mental health services users for a two year maximum period for each service user.
Mental Health Brokerage Service
A personalised brokerage service to drive forward recovery and self management by providing frameworks for making informed choices and enabling more involvement in promoting a mainstream approach to well being.
Providing advice and assistance to migrants and refugees (including asylum seekers) on immigration, housing, welfare benefits, debt and employment matters.
Open Monday to Friday 9:00am to 6:00pm and Saturday 9:00am to 1:00pm
Telephone Advice: Monday to Friday 10:00am to 12:00pm and 2:00pm to 4:00pm
Appointments: Monday to Friday 9:00am to 6:00pm
Drop in: Monday to Friday 5:00pm and Saturday 11:30am
Loud and Clear provide support and representation to mental health service users aged 18 and over with issues around their care and treatment by mental health services and other health and social care providers. The service is independent, free and confidential.
Open Monday to Friday 9:00am to 5:00pm
Telephone Advice: Monday to Friday 9:00am to 5:00pm
All aspects of Civil Litigation in the High Court and County Court. Employment Tribunal Claims. Family Law cases in the High Court, County Court (The Principal Registry of the Family Division) and Magistrates Court.
Housing for women aims to be an independent, effective and dynamic housing association. Aiming to ensure that women are recognised as a group with specific housing needs and provides good quality homes and services in which women can achieve their chosen quality of life. We offer free confidential one-to-one and professional support, advice, information, representation and accompaniment to appointments regarding issues related to domestic violence such as welfare rights, benefits, housing and legal options.
Open Monday to Friday 9:00am to 5:00pm
Telephone Advice: Monday to Friday 9:00am to 5:00pm
Our services are free, confidential, independent and impartial. However, for Ealing residents they are for clients with debt problems only. Our Capitalise money advice service is available to all new debt clients (provided our allocation has not been exceeded). We also provide money management (financial capability) training sessions and these can be available to groups in Ealing on request (email to Sue Carr at susancarr@hillingdoncab.org.uk ).
Open Tuesday and Thursday 9:00am to 11:30am and 1:30pm to 3:00pm
Telephone Advice: Monday, Tuesday, Wednesday and Thursday 9:30am to 11:30am and 1:30pm to 3:00pm
Drop in: Tuesday and Thursday 9:00am to 11:30am and 1:30pm to 3:00pm
We are a registered charity and provide free, confidential and impartial services to all Iraqi and Arab communities in London. We aim to promote the well-being of the Iraqi community, encourage mutual understanding and work to bridge the gap between British and Iraqi cultures and to ease the integration process. We offer advice, guidance and advocacy on the following issues: Immigration (Asylum and Nationality), Welfare Benefits, Housing, Health, Young Refugees and Asylum Seekers. 2 Elderly Day Centres, ‘Al-Muntada’ Newspaper, Social and Cultural Activities.
Open Monday to Friday 10:00am to 5:30pm
Telephone Advice: Monday to Friday 10:00am to 5:30pm
Appointments: Monday to Friday 10:00am to 5:30pm
Drop in: Monday, Tuesday, Wednesday and Friday 10:00am to 5:30pm
Ealing CVS provides capacity building support to Voluntary and Community Groups in Ealing through e.g. the provision of funding and group development advice, training courses, recruitment and placement of volunteers. Other specialist projects work with e.g. LGBT groups, Health and Social Care Groups, local estate based communities, children’s workforce.
Open Monday to Friday 9:30am to 5:00pm
Telephone Advice: Monday to Friday 9:30am to 5:00pm
Dekh Bhal provides a range of social and cultural activities for women and girls (and boys up to age 12). We also hold “Chit Chat” a chance for women to discuss family matters, counselling and advice on a range of issues such as arranged marriages, family problems, immigration etc. We offer assistance to women to help fill in forms for social services, benefits etc. We offer support around bereavement and to women who suffer violence either by their partners or by their children. We will contact hospitals or doctors where women are not getting a proper service. We also run cultural classes, cultural and religious functions, monthly get-togethers, Urdu classes and an after-school learning club offering maths, English and sciences.
We provide equipment for Deaf and Hard of Hearing; we assess their needs at their home to ensure they are receiving their correct benefit entitlements.
The Disability Advice Bureau provides advocacy and advice to residents of Ealing who have disabilities and their carers. The service also facilitates Ealing Partners and the Power Group (peer advocacy and consultation groups for people with learning disabilities), the Carers Together group, Carers Action group and the Individual Budget User Group. DAB also co-ordinates a consortium of support planners to assist people who are getting an individual budget.
Open Monday to Friday 9:30am to 4:30pm
Telephone Advice: Monday to Friday 9:30am to 4:30pm
We provide specialist legal advice to disabled people, their families and carers in Community Care, disability Welfare Benefits and the Disability Discrimination Act as it applies to Goods and Service Providers, further and higher Education and the Equality Duty. Enquirers contact our triage team and where appropriate will be booked an appointment to speak with a lawyer. We can provide casework and representation under legal aid. We also offer training in the areas of law in which we have expertise and are interested in collaborating with other organisations.
Open Monday to Friday 10:00am to 5:00pm
Telephone Advice: Monday to Friday 10:00am to 5:00pm
The adult service provides home-based respite support for carers in Ealing. Also, the children’s service provides home-based respite support, an after-school club and outings during school holidays. All our care support workers are trained in all aspects of care and are police checked.
Open Monday to Friday 9:00am to 4:30pm
Telephone Advice: Monday to Friday 9:00am to 4:30pm
Contact A Family Ealing and Southall will support parents who have children with any disability or special need living in the London Borough of Ealing. We can offer advice, information and support with disability benefits, care issues, rare disorders, health, education and housing. We also have an accessible information library for parents.
Open Monday to Friday 9:00am to 3:00pm
Telephone Advice: Monday to Friday 9:00am to 3:00pm
The Centre for Armenian Information and Advice seeks to enhance the quality of life of disadvantaged members of the Armenian community in London, specifically those in poverty and isolation. The Centre supports their diverse needs through the provision of welfare, educational and cultural services at a welcoming Centre for all Armenians.
Open Monday to Friday 9:00am to 4:00pm
Telephone Advice: Monday to Friday 9:00am to 4:00pm
Provision of advice and information to the general public.
Open Monday, Wednesday, Thursday and Friday 9:30am to 4:00pm
Tueday 1 pm – 5pm plus late opening for workers 5pm – 7pm
Due to very high demand, we are currently running a first-come, first-served ticket system. There is usually a long queue and they do not always see everybody.
Telephone Advice: Monday to Friday 10 to 4pm
Outreach projects
12 Children’s Centres if you have children under 5 years old or you are pregnant. You can phone the children’s centre for an appointment; you don’t need to come for an assessment first.
Our Information & Advice service deals with more than 10,000 enquiries annually. We offer free, independent and confidential advice about issues affecting older people and their carers in the Borough of Ealing.
Open Monday, Tuesday, Thursday, Friday 9:30am to 4:00pm
Telephone Advice: Monday, Tuesday, Thursday, Friday 9:30am to 4:00pm
Appointments: Monday, Tuesday, Thursday, Friday 9:30am to 4:00pm
Drop in: Monday, Tuesday, Thursday, Friday 9:30am to 4:00pm
We are a firm of Solicitors providing legal advice and assistance to members of the public. We are able to provide Legal Aid (to those who qualify) on family matters only. We deal and specialise in various areas of law where we have been accredited with the Law Society’s Conveyancing Quality Scheme and their Family Law Panel accreditation to reflect the high standard of service we provide.
Open Monday to Friday 9:00am to 5:30pm
Telephone Advice: Monday to Friday 9:00am to 5:30pm
The Afghan Academy is an educational, cultural and social organisation. Formed in 1990, The Afghan Academy offers information, advice and counselling for Afghans in the UK and abroad. Publishes newsletter/magazine, organises seminars/conferences and has a live radio show every Tuesday from 11.00am to 2.00pm on 89.6FM, Westside Radio. Academy provides country information and expert report on many issues on Afghanistan and Afghans in general.
The Charity’s mission is to provide a caring and safe environment for the poor, the marginalised and those who suffer from isolation or are in need of any kind.
Emmaus House Open Monday to Friday 11:45am to 1:50pm
Drop in: Emmaus House Monday to Friday 11:45am to 1:50pm
We provide office based advice and guidance, Education support, Training and Crime Prevention and awareness. Weekly Youth Club for Boys and Girls, Outreach Mentoring sessions inside Feltham YOI.
Open Monday, Tuesday, Wednesday 10:00am to 4:30pm
Telephone Advice: Monday, Tuesday, Wednesday 10:00am to 4:30pm
Appointments: Wednesday 10:00am to 4:30pm
Drop in: Monday, Tuesday, Wednesday 10:00am to 4:30pm
Action West London works to help people improve their skills and find employment. It provides employment guidance, workshops, ESOL and literacy classes, and more.
The site provides easy to understand general information on all areas of law including welfare benefits. It has handy tips on how to deal with situations and very useful standards letter and documents you can download.
This is a confidential helpline which provides help and advice on government-enforced employment rights. It provides advice on National Minimum Wage rights, working for an employment agency and working hours.